1. Who is responsible for your information?
108HOMES LTD is the data controller for personal information collected through forcefulmedia.com.
Company number: 15804913
19 Rea Fordway, Rednal, Birmingham, England, B45 0HT
Website operator and privacy contact: Joann Barnett
2. Information we collect
When you use the enquiry form, we may collect:
- your name, email address and phone number;
- your postcode and selected service area;
- your current heating type and property information;
- the date of the enquiry and basic server or security logs;
- records of communications relating to your enquiry.
Please do not submit payment-card details, passwords, identity documents, medical information or other unnecessary sensitive data.
3. How and why we use your information
| Responding to enquiries | To review your information, contact you and discuss an assessment, service or quotation. The lawful basis is taking steps at your request before a possible contract. |
|---|---|
| General communication | To answer questions and maintain appropriate enquiry records. The lawful basis is our legitimate interest in managing genuine business enquiries. |
| Website security | To prevent spam, protect the website and investigate misuse. The lawful basis is our legitimate interest in maintaining a secure service. |
| Legal requirements | To comply with legal duties and establish, exercise or defend legal claims where necessary. |
Submitting an enquiry does not subscribe you to unrelated marketing.
4. Providing your information
Providing information through the form is voluntary. However, fields marked as required are needed so that we can review and respond to your enquiry. If these details are not provided, we may be unable to contact you.
We do not use the information submitted through the form for solely automated decisions or profiling that produces legal or similarly significant effects.
5. Who may receive your information?
Information may be accessed by authorised 108HOMES LTD personnel, including Joann Barnett, and by service providers supporting the website, hosting, email and IT systems.
If your enquiry needs to be referred to a separate installer or service provider, we will explain who will receive the information before it is shared, unless disclosure is otherwise permitted or required by law.
6. International processing
Some hosting, email or technology providers may process information outside the United Kingdom. Where this occurs, 108HOMES LTD will use an appropriate safeguard recognised under UK data-protection law, such as UK adequacy regulations or approved contractual protections.
7. How long information is kept
Inactive or unsuccessful enquiries are normally retained for up to 12 months after the last meaningful contact. Information may be kept longer where required for a contract, legal obligation, complaint, fraud investigation or legal claim.
8. Your rights
Depending on the circumstances, you may request access to, correction or deletion of your information. You may also request restriction, object to processing or ask for information to be transferred. These rights are not absolute and legal exemptions may apply.
Privacy requests may be sent to [email protected] . We may need to verify your identity before responding.
9. Complaints
Please contact us first so that we can review your concern. You also have the right to complain to the UK Information Commissioner’s Office through ico.org.uk .
10. Cookies and updates
Information about browser storage is available in our Cookie Notice.
This notice may be updated when the website, form handling or service providers change. The review date above identifies the current published version.